The Shiva is covered under a complimentary 6-month Warranty. This warranty covers manufacturer defect or failure for a period of 6 months from the date of purchase. Only the body of the device is covered. Coils, Glass, and Accessories are not included in this policy. Coverage includes replacement or repair of the covered product, which is determined by availability, or vendor, and the time of purchase. A replacement may be made within 180 days after purchase with the same product or like product when direct replacement is unavailable. Please see our Ganesh Cares page for information on warranty procedures and how to submit a claim.